Refund Policy

1. Scope

This Refund Policy applies to all paid subscription plans purchased on Cliento (cliento.dev), operated by Jonathan Dhermand, sole proprietor (auto-entrepreneur) registered in Morocco. It complements our Terms of Service.

2. Right of withdrawal for consumers

For consumers to whom Moroccan consumer protection law applies, contracts concluded remotely may be subject to a statutory right of withdrawal under Moroccan Law No. 31-08 on consumer protection.

Where this right applies, the consumer has a period of 7 days from the acceptance of the offer for a service to exercise the right of withdrawal.

However, the right of withdrawal does not apply where the performance of the service has already begun, with the consumer's prior agreement, before the end of the withdrawal period.

Because Cliento is a digital subscription service that may provide immediate access to paid features, the checkout process may ask the customer to expressly request and consent to the immediate commencement of the service.

Where a statutory right of withdrawal applies and remains exercisable, the customer may request a refund by contacting us at hello@cliento.dev within the applicable withdrawal period, stating their account email address and the plan purchased.

3. Cancellation

You may cancel your subscription at any time from your account's "Subscription" area. Cancellation stops future renewals, but access to paid features remains active until the end of the period already billed.

Unless otherwise required by applicable law, cancelling a subscription does not automatically entitle you to a prorated refund for the unused portion of the current billing period.

4. Refunds outside the withdrawal period

Once the applicable withdrawal period has expired, subscription fees are generally non-refundable.

However, a refund may be issued in the following circumstances:

• A material technical malfunction attributable to Cliento has prevented you from accessing or using the paid features for which you were charged;
• A duplicate or erroneous charge has occurred as a result of a technical or billing error;
• A refund is required by applicable consumer protection law or other mandatory legal provisions.

Refund requests should be submitted as soon as reasonably possible and, where possible, within 30 days of the relevant charge.

Requests should be sent to hello@cliento.dev with sufficient information to identify the account, subscription, and charge concerned.

5. How refunds are processed

Subscription payments may be processed by our payment providers, Lemon Squeezy or Paddle, depending on the checkout method used.

Where a refund is approved, it will normally be issued through the relevant payment provider and returned to the original payment method, subject to the provider's procedures.

The time required for the refunded amount to appear in your account may depend on the payment provider, bank, or card issuer.

Cliento does not directly store or have access to your full payment card details. Payment information is handled by the relevant payment provider in accordance with its own terms and privacy practices.

6. Free plan and promotional trials

The Cliento free plan does not involve any payment and is therefore not eligible for a refund.

Where Cliento offers a free or promotional trial that subsequently converts into a paid subscription, any applicable statutory consumer rights are assessed from the date on which the paid subscription and corresponding charge begin.

7. How to request a refund

To request a refund or cancellation, email hello@cliento.dev with:

• The email address associated with your Cliento account;
• The subscription plan;
• The date and amount of the relevant charge;
• The reason for your refund request.

We aim to review refund requests and respond within 5 business days. This response time does not limit any mandatory statutory deadline that may apply.

8. International customers

Cliento is operated from Morocco. Customers located outside Morocco may also benefit from mandatory consumer protection rights under the laws applicable to their place of residence.

Nothing in this Refund Policy is intended to exclude or restrict any mandatory consumer rights that cannot legally be waived.

9. Contact

For any question regarding this Refund Policy or a refund request, contact us at hello@cliento.dev.